Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item in our online store, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. Follow the easy instructions there. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you bring an item to our Bend retail store or one of our other retailers, we are happy to offer you a refund or exchange at that time. 

Sale Items: Items purchased on sale will be refunded or exchanged at the sale price.